Effective Date: May 01, 2026
Last Updated: 21 May 2026
1. Our Commitment to Your Privacy
Recuvery LLC (“Recuvery”, “we”, “us”, or “our”) is committed to protecting your privacy and personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and where applicable, relevant provincial privacy legislation.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:
- Visit our website https://recuveryapp.ca
- Use our software platform and services (the “Services”)
2. About Us
Recuvery App is a product of Recuvery LLC, a company registered in British Columbia, Canada with registration number LLC0001537. Recuvery LLC provides invoicing and business software services, registered as an extra-provincial entity in British Columbia.
Company Number: LLC0001537
Registered Office: 777 Hornby Street, Suite 600, Vancouver, BC V6Z 1S4, Canada
Email: support@recuveryapp.ca
Phone: +1 (604) 998-8855
Recuvery acts as an organization responsible for personal information under Canadian privacy law.
3. Information We Collect
- Name and business details
- Email address and phone number
- Account and billing information
- Invoice and customer-related data entered by you
- IP address
- Device and browser information
- Website usage data
A. Information You Provide
We may collect the following information when you use our Services:
Recuvery only collects data necessary to provide its software services.
B. Information Collected Automatically
When you use our website, we may collect:
4. How We Use Your Data
- Provide and operate our Services
- Create and manage user accounts
- Process subscriptions
- Enable invoicing and communication features
- Provide customer support
- Improve and optimise our platform
- Comply with legal obligations
We use your personal data to:
5. Payment Processing and Financial Data
Recuvery does not directly collect, process, or store payment card details or financial credentials on its servers. All credit card processing, identity verification, and merchant transactional workflows are securely handled by our third-party payment gateways, such as Stripe. These processing partners operate as independent data controllers and adhere strictly to PCI-DSS (Payment Card Industry Data Security Standard) compliance frameworks. Your interactions with these payment features are governed directly by the Stripe Privacy Policy.
6. Consent
Under Canadian privacy law, we collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.
Consent may be:
- Express (e.g., agreeing to terms)
- Implied (e.g., using our services)
You may withdraw consent at any time, subject to legal or contractual restrictions.
7. Cookies
We use cookies and similar technologies to ensure website functionality, analyse performance and usage, and improve user experience. Cookies used may include first-party session cookies, analytics cookies (such as Google Analytics), and third-party cookies from payment providers such as Stripe. Where required by law, we obtain your consent for non-essential cookies. You can manage or disable cookies through your browser settings at any time.
8. Disclosure of Information
We may share personal information with:
- Payment providers (e.g., Stripe)
- Cloud hosting and infrastructure providers
- Analytics and service providers
- Legal or regulatory authorities when required
We do not sell personal information.
9. Cross-Border Data Transfers
Your personal information may be stored or processed in Canada or other jurisdictions, including the United States.
When data is transferred outside Canada, it may be subject to the laws of those jurisdictions. We ensure appropriate safeguards are in place.
10. Data Retention
We retain personal data only for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
11. Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Withdraw consent
- Where permitted by applicable law, request deletion of your personal information
To exercise any of your data protection rights, or to submit an official inquiry regarding our privacy management infrastructure, please direct your request to our designated Privacy Officer:
Attn: Privacy Compliance Officer
12. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption
- Secure infrastructure
- Access control mechanisms
12 (A). Data Breach Notification: In the event of a data breach posing a real risk of significant harm, we will notify affected individuals and report to the Office of the Privacy Commissioner of Canada as required under PIPEDA.
13. Communications
We may contact you regarding:
- Your account
- Service updates
- Support requests
We do not send marketing communications without your consent. We may also send SMS messages to users who have explicitly opted in via our contact form. Message frequency is 1–2 messages per day. You can opt out at any time by replying STOP to any SMS message or by contacting us at support@recuveryapp.ca. Message and data rates may apply.
14. Children’s Privacy
Our Services are not intended for individuals under the age of 18.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
16. Contact Us
Recuvery LLC 777 Hornby Street, Suite 600 Vancouver, BC V6Z 1S4 Canada
